Application Support Engineer

M9 Solutions, Remote

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

 

M9 Solutions is seeking an Application Support Engineer to work remotely on a government contract for a client located in Arlington, VA. Candidates must have the ability to obtain a Top Secret clearance.

Responsibilities

  • Lead delivery of ongoing maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements.
  • Contribute to the development of implementation plans for dealing with complex requests for change.
  • Review new product support documentation and design release packages for solutions.
  • Monitor effectiveness of installations and ensure that appropriate recommendations for change are made.
  • Oversee preliminary reviews for new environments and the adaption of findings to existing environments, including capacity and performance management recommendations.
  • Develop internal control standards and contribute to the development of procedures. 
  • Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained​.
  • Contribute to application deployment pipeline preparation, configuration, and implementation with a shifted work schedule.

Required Skills & Qualifications

  • Ability to obtain a Top Secret clearance.
  • Flexibility to work a shifted schedule.
  • Bachelor’s degree in computer science, IT, mathematics, or relevant experience.
  • 5 – 7 + years of relevant work experience.
  • Significant experience in either a support engineering role or similar in Azure Cloud.
  • Proven experience in customer facing roles.
  • Proven managed service experience with modern technology understanding, including cloud service, virtual networks/systems.
  • Sound experience working with environment configuration management, technical, and process support for new infrastructure and environments.
  • Ability to configure, update, diagnose, and execute CI/CD pipelines.
  • Excellent analytical and communication skills (verbal and written).  
  • Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment.
  • Ability to work within a high performing team environment.
  • Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues. 
  • Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders such as Product Owners, business sponsors, and Service Delivery Managers​.
  • Ability to systematically break apart complex problems (written, verbal, or numerical).
  • Ability to analyze figures to solve a problem.  
  • Ability to be analytical and systematic yet open-minded and creative. 
  • Ability to base decisions on facts using logic. 
  • Self-starter, independent-thinker, curious and creative person with ambition and passion. 
  • History of continuous learning and continuous progression. 

Preferred Skills & Qualifications

  • ITIL Foundation Certification and other technology certifications are very beneficial.  
  • Experience working in a diverse, fast paced environment in collaboration with other technical teams. 
  • Detail-oriented, well-organized with ability to translate and communicate complex and abstract issues.  
  • Experience in installation, administration and troubleshooting of Data Technologies in Azure. 
  • Experience working Agile/Scrum environment. 
  • Experience utilizing automated solutions with Azure DevOps as the orchestrator of choice.

Full-Time Employee Compensation

  • M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
  • M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range
$60,000—$180,000 USD

 

M9 Solutions LLC is an Equal Opportunity Employer – AA/EOE/W/M/Vet/Disabled.

M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9’s Human Resources Department at hr@m9solutions.com or at 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

F 7.2-27 REV - 6 01/24/2023

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