ServiceNow Admin/Developer

Perm Division, Chantilly, VA

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

 

M9 Solutions is seeking an ServiceNow Admin/Developer to work on a government contract for a client located in Chantilly, VA. An active TS/SCI clearance is required.

Responsibilities

  • Design, develop, and implement solutions within the ServiceNow platform.
  • Maintain and perform continual service improvements across various modules, including ITSM, HRSD, WSD, and SPM, and transition other applications, such as SharePoint, into ServiceNow.
  • Support the design, development, implementation, and optimization of information management and workflow solutions within ServiceNow.
  • Establish new capabilities and transition workflows from other business applications to ServiceNow.
  • Collaborate closely with stakeholders, leaders, and other team members to collect requirements, analyze workflows, and develop and execute technical solutions.
  • Document developed products, manage changes, perform administrative tasks, and assist with report creation and dashboard configuration.
  • Apply excellent teamwork, customer service, and technical skills to streamline business processes for effective mission delivery.
  • Gather and translate requirements into technical solutions in collaboration with team members and stakeholders.
  • Document developed products, handle change management, and manage reporting and dashboard maintenance.
  • Optimize business processes for mission delivery through effective problem-solving and analytical skills.

Required Skills & Qualifications

  • Active TS/SCI security clearance.
  • Ability to work on-site in Chantilly, VA.
  • Bachelor’s degree in IT or a related field.
  • One or more certifications: ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA).
  • 5+ years of in-depth experience implementing ServiceNow Architecture and ServiceNow Scripting.
  • 5+ years of hands-on experience in ServiceNow development, specifically within the ITSM, HRSD, WSD, and SPM modules.
  • 5+ years of proficiency in JavaScript, HTML, CSS, and REST APIs.
  • 5+ years of experience working in an Agile/Scrum environment.
  • 10+ years of experience with troubleshooting production problems related to software applications.
  • Professional demeanor with a team-focused attitude, contributing effectively to team goals.
  • Responsible handling of confidential and sensitive information.
  • Demonstrates initiative in optimizing business processes for effective mission delivery.
  • In-depth understanding of ServiceNow Architecture and Scripting, with a strong focus on best practices and module-specific functionality.
  • Ability to communicate technical information clearly and translate complex technical jargon into non-technical terms.
  • Strong analytical skills and creative problem-solving abilities.

Full-Time Employee Compensation

  • M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
  • M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range
$60,000—$180,000 USD

 

M9 Solutions LLC is an Equal Opportunity Employer – AA/EOE/W/M/Vet/Disabled.

M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9’s Human Resources Department at hr@m9solutions.com or at 703-936-0880.

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

F 7.2-27 REV - 6 01/24/2023

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